Politique d’expédition

Shipping Policy

At Giftella, we carefully prepare and package each order to ensure it arrives in excellent condition. Please read this shipping policy carefully before placing your order.

Order Processing

Orders are processed within 2–5 business days after payment is confirmed. Processing times may be extended during peak seasons, promotions, or high order volumes.

Shipping & Delivery Time

Delivery times vary depending on destination and carrier. Orders may take up to 15 days to arrive depending on location. All delivery timeframes are estimates and are not guaranteed.

No Refunds for Shipping Delays

Shipping delays do not qualify for refunds, returns, or cancellations. Once an order has been processed or shipped, it is considered final in accordance with our No Refund or Return Policy.

Shipping Rates & Fees

Shipping costs are calculated at checkout. Any applicable duties, taxes, or customs fees are the responsibility of the customer.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Giftella is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete addresses.

Carrier Responsibility

Once an order has been handed over to the shipping carrier, Giftella is not responsible for lost, delayed, or stolen packages. If a package is marked as delivered but cannot be located, the customer must contact the carrier directly.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at giftella.contact@gmail.com with clear photos of the item and packaging. Approved cases may receive a replacement or store credit, in line with our No Refund or Return Policy.

Order Changes & Cancellations

Orders cannot be changed or canceled once processing has begun.

Contact Us

For any shipping related questions, contact us at giftella.contact@gmail.com.